{"id":68593,"date":"2021-10-19T09:00:28","date_gmt":"2021-10-19T09:00:28","guid":{"rendered":"https:\/\/xtraice.com\/?p=68593"},"modified":"2021-10-21T08:25:35","modified_gmt":"2021-10-21T08:25:35","slug":"karin-schwarz","status":"publish","type":"post","link":"https:\/\/xtraice.com\/karin-schwarz\/","title":{"rendered":"“It is of great importance for Xtraice that our customers feel the assurance that we will be there for him continuously”"},"content":{"rendered":"
[vc_row][vc_column width=”1\/4″][vc_single_image image=”68594″ alignment=”center” style=”vc_box_outline_circle_2″][vc_custom_heading text=”Karin Schwarz, Head of Business Development in Germany at Xtraice” font_container=”tag:h4|text_align:center”][vc_column_text]Karin Schwarz<\/span><\/a> is Xtraice representative for the German market.<\/strong> She has academic schooling in the field of Business Administration and more than 25 years of experience. She speaks 3 languages at proficiency\u00a0 level. Nowadays she directs Xtraice projects in German-speaking countries, where our brand is synonymous for quality and commitment<\/strong> thanks to the work done by Karin in developing the German market since she joined the team.<\/span><\/em>[\/vc_column_text][vc_single_image image=”68605″ img_size=”full”][\/vc_column][vc_column width=”3\/4″ css=”.vc_custom_1634544817903{margin-top: 20px !important;}”][vc_empty_space height=”12px”][vc_column_text]Interview with Karin Schwarz, Head of <\/span>Business Development in Germany at Xtraice.<\/b><\/p>\n <\/p>\n I came to Xtraice 7 years ago. I decided to be part of Xtraice because the project captivated me. Offering an innovative and ecological<\/a> leisure alternative<\/strong>, such as our synthetic skating rinks<\/strong>, seemed like a very attractive challenge. The product, together with the Xtraice human team<\/a>, made up of people from different nationalities and continents, encouraged me to join a company that is always up-to-date.<\/strong><\/span><\/p>\n <\/p>\n At Xtraice, our main challenge is to give excellent and exclusive customer service.<\/strong> We not only sell, we also accompany and advise the customer during and after the entire sales process. It is essential for Xtraice that the client feels assured that we will be there for him continuously.<\/strong><\/span><\/p>\n <\/p>\n WHAT, WHEN AND WHERE<\/strong>. It is essential to find out what the customer is interested in, whether they are looking to rent or buy a synthetic ice rink. You have to determine when they are going to carry out your project, if they are looking for something short or long term and at what time of the year. Another fundamental point is to know if they already have planned the location where to install the Xtraice synthetic ice rink or slope<\/a>. Once I have all the detailed information about the project, I can classify and set priorities to serve the client in the best possible way.<\/strong><\/span><\/p>\n <\/p>\nHow long have you been part of Xtraice? How would you describe Xtraice as a company?<\/strong><\/h5>\n
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How does Xtraice add value to the customer?<\/strong><\/h5>\n
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Could you name three important qualifying questions that you ask each potential customer?<\/strong><\/h5>\n
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At what point do you stop contacting a customer?<\/strong><\/h5>\n